Your order has been dispatched

Your order has been processed by our shipping team and is on it's way to you!

Answers to some common questions

Q: Why can't I track my order? 

A: Because standard delivery was selected at checkout, we cannot track your order for you, however we have sent it out, and it will be with you soon.


Q: Why have I received some of the items I ordered, but not all of them?

A: Some parts of your order may be sent from different locations, and so may reach you at different times. If you would like to know more about which items normally arrive separately, Click Here


Q: My order hasn’t arrived within 2 weeks, can I have a refund?

A: Order delivery times vary depending on where you live. Please reference 

Orders that have not arrived by the estimated delivery times on the link above are asked to wait 10  working days before requesting a re-ship or refund. It is very common for orders to arrive shortly after the estimated delivery due to customs and local service delays. 


Got another question about your order? Visit our FAQs

Want to know more about Delivery times? Visit our Delivery page